Mullaloo SLSC Cultural Survey 2017 Results

In July 2017 a sur­vey was con­ducted across mem­bers of the Mul­laloo SLSC to assist the man­age­ment team in high­light­ing pos­i­tive and neg­a­tive areas within the club, with speci­fic rel­e­vance to the cul­ture of the club.  This was also a chance to give mem­bers the option to make sug­ges­tions, offer opin­ions and state their views if they so wished.

The feed­back from our mem­bers was over­whelm­ing, with a very high response rate and many com­ments received on all issues both pos­i­tive and neg­a­tive, which was grate­fully received by the Board and Man­age­ment of the club.

A gen­eral sum­mary of the main areas of response is high­lighted below:

AREAS IDENTIFIED AS POSITIVE 

The three most pos­i­tive aspects of the club accord­ing to our mem­bers were:

COMMUNICATION – the gen­eral con­sen­sus was that com­mu­ni­ca­tion had improved over the 6 month period prior to the sur­vey being con­ducted, with timely, com­pre­hen­sive and appro­pri­ate com­mu­ni­ca­tion meth­ods of which include the dig­i­tal e-newslet­ter as well as the use of social media in some instances. Club organ­i­sa­tion and lead­er­ship was con­sid­ered to be a pos­i­tive as well as our mem­bers’ under­stand­ing of the Club’s val­ues.

FINANCE– 75% of mem­bers felt they were receiv­ing value for money as far as their mem­ber­ship was con­cerned. Many intend to remain in the club long term.

COMMUNITY SERVICE– greater than 85% of our mem­bers felt the club strives for a wor­thy and moti­vat­ing cause and one which is seen as highly impor­tant in the com­mu­nity.

IMPROVEMENT AREAS IDENTIFIED

The three areas receiv­ing the most neg­a­tive feed­back were:

FACILITIES– the main areas of con­cern were the toi­lets and show­ers which require urgent atten­tion accord­ing to the major­ity of respon­dents. Com­ments about the gym need­ing an upgrade and a clean were also preva­lent.

CLUB VALUES– less than 30% of respon­dents felt that Club mem­bers were liv­ing the Club val­ues, even though the major­ity felt they under­stood what these val­ues were. Many com­ments were received relat­ing to this topic and whether club mem­bers (new and old) were under­stand­ing and sup­port­ing these val­ues.

CLUB CULTURE– the gen­eral feel­ing among the many responses to this ques­tion was the cur­rent struc­ture of the club, the var­i­ous com­mit­tees and man­age­ment groups is not con­ducive to enhanc­ing a pos­i­tive cul­ture within the club. “Trans­par­ent” and “trust­wor­thy” deci­sion mak­ing was one issue that arose, as did the need for the var­i­ous lev­els of man­age­ment within the club to work together in a more pos­i­tive man­ner and one that is less con­fus­ing.

What would mem­bers like to see within the cul­ture of the club? FAMILY, FRIENDLY, COHESIVE, CARING, OPEN, FUN, RESPECTFUL, SUPPORTIVE, SOCIAL, UNIFIED, WELCOMING and INCLUSIVE.

THE FINAL QUESTION – WHY HAVE YOU JOINED AND REMAINED AT MULLALOO?

The many com­ments received in response to this ques­tion were a pos­i­tive val­i­da­tion of the efforts of every­one involved with the Mul­laloo SLSC and the fact that most believe that the major­ity of club mem­bers pos­i­tively sup­port the Club val­ues and those of the wider com­mu­nity we serve.

WHERE ARE WE NOW

Nearly 12 months has passed since the sur­vey was sent to mem­bers. In that time sev­eral actions have taken place to address the high pri­or­ity points such as the change rooms and gym.

The change rooms have had small mon­e­tary invest­ment to provide a facelift and tidy up that included replac­ing the ceil­ings and lights, replac­ing the shower heads, improv­ing the water flow. Dis­cus­sions are con­tin­u­ing about the level of future invest­ment in these facil­i­ties to improve them for mem­bers in the future.

The gym had a sig­nif­i­cant invest­ment to com­pletely change the look and feel whilst pro­vid­ing greater flex­i­bil­ity and facil­i­ties to mem­bers. The whole area has been painted, new lights and fans installed along with brand new equip­ment and it is now a clean wel­com­ing envi­ron­ment.

The Club val­ues and cul­ture has been dis­cussed at length across the Board and man­age­ment team. All agree that there must be a renewed com­mit­ment to liv­ing the Club val­ues and dis­play­ing behav­iours that are more pro­duc­tive and inclu­sive. This will be a major focus of the Board and man­age­ment team in the com­ing sea­son.

The Board has com­mit­ted to con­tin­u­ing to seek feed­back from mem­bers on a reg­u­lar basis and pro­vid­ing an appro­pri­ate response.

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